Refund and Cancellation Policy

1. Your StayBind subscription

Cancellation

You may cancel your StayBind subscription at any time from your account settings, or by contacting us at support@staybind.com. Cancellation stops future renewals. Your access continues until the end of the billing period that you have already paid for, after which the subscription ends and paid features are switched off.

Free trial

If your plan includes a free trial, you will not be charged during the trial. To avoid being charged when the trial ends, cancel before the trial period is over. If you do not cancel and you have set up a valid payment method, your paid subscription may begin automatically at the end of the trial.

Refunds

Subscription fees are charged in advance for each billing period and are generally non-refundable. We do not provide refunds or credits for partial billing periods, for downgrades, or for periods in which the account was not actively used.

Where a refund is approved at our discretion, or is required under applicable law, for example in the case of a duplicate charge, a proven billing error on our part, or a charge made after a valid cancellation, the refund will be made to the original payment method. Approved refunds are typically processed within 5 to 7 business days, although the time for the amount to reflect in your account depends on your bank or payment provider.

Usage and add-on charges

Metered usage and add-on charges that have already accrued for a billing period are payable and are not refundable, because the underlying service has already been delivered.

Billing disputes

If you believe you have been charged incorrectly, contact us at support@staybind.com within 7 days of the charge with the relevant details. We will review and respond, and we will correct any genuine error on our part.

2. Guest booking payments

When a Guest pays an Operator for a booking, deposit, or stay, the Operator is the merchant of record. The money is paid into the Operator's own payment account and settles to the Operator. StayBind Technologies Private Limited does not collect, hold, or control guest booking money, and does not process guest refunds.

Cancellations, refunds, and disputes for a Guest booking are governed by the Operator's own published cancellation and refund policy and are handled by the Operator through the Operator's payment provider. If you are a Guest seeking a cancellation or refund for a stay, please contact the property or Operator you booked with directly.

3. How to reach us

For questions about this policy or about a charge from StayBind Technologies Private Limited, contact support@staybind.com. Registered office: Praneeth Reddy Kuraparthi, Flat no-101, Archie's Shantinivas Apartment, Chaitanyapuri, Hyderabad, Telangana 500035, India.