Refund and Cancellation Policy

1. Your StayBind subscription

Free trial

A new workspace starts with a free trial (currently 14 days). It needs no card or mandate and nothing is charged during it. When it ends without a paid plan, the workspace becomes read-only and nothing is charged; there is nothing to cancel.

Cancelling a plan

You can cancel at any time from your billing settings, or by writing to contact@staybind.com from a workspace owner's email address. Cancelling stops the AutoPay mandate and every future charge straight away. The plan you have paid for keeps running to the end of its current month, then the workspace becomes read-only.

When we refund

Subscription fees are charged in advance for each month, and a month that has started is not refunded in part. We refund in full, without question:

• a duplicate charge, or a charge for an amount you did not approve;
• a charge made after you cancelled;
• any other billing error on our part.

Tell us within 30 days of the charge. We confirm within 2 business days whether a refund is due, and an approved refund is sent to the original payment method within 5 to 7 business days of approval. Your bank may take a few more days to show it. We issue a GST credit note for every refund.

Disputing a charge

If you think a charge is wrong, write to contact@staybind.com with the invoice number. We reply within 2 business days and correct any error.

2. Guest bookings

When a Guest books and pays a host, the host (the Operator) is the seller and the merchant of record. The money goes into the host's own payment account and is settled to the host's bank account. Stay Bind Technologies Private Limited does not receive or hold Guest Payments, and does not decide whether a booking is refundable.

Cancellations and refunds for a booking follow the host's own cancellation and refund policy, which is shown on the stay page and on the host's storefront before payment, and in the booking confirmation. When the host approves a refund, StayBind's software issues it through the host's own payment account, back to the original payment method. Hosts on StayBind commit to sending an approved refund within 5 to 7 business days; the bank may take a few more days to show it.

If you are a Guest, ask your host first: their contact details are on the storefront's Contact page and in your booking confirmation. If they do not answer within 48 hours, write to our Grievance Officer at contact@staybind.com and we will follow it up with them.

3. Contact

For anything about this policy or a charge from Stay Bind Technologies Private Limited: contact@staybind.com, +91 8977629009. Registered office: AA Heights, Survey No. 93, Plot Nos. 25, 26 and 27, Indira Nagar, Gachibowli, Hyderabad, Telangana 500032, India.